



THE VINCELANI COMMUNITY
With Over 150,000+ Customers Worldwide, The Vincelani Community Is Bigger Than Ever.
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We’re here to answer your questions.
Frequently Asked Questions (FAQ)
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide. Currently, we reach over 65 countries. Shipping costs are calculated and added at checkout.Shipping is free for orders over €40. We offer discounts and promotions throughout the year, so stay tuned to take advantage of exclusive shipping deals.
How long does it take to receive my order?
How long does it take to receive my order?
We are currently experiencing a very high volume of orders: all orders are processed within 24–48 hours. Delivery takes approximately 5–7 business days, depending on the destination. We ship to all countries, with the exception of some islands. Delivery details will be provided at checkout and in your confirmation email.
What is your return policy?
What is your return policy?
You can return a product for any reason within 14 days— no questions asked, satisfaction guaranteed or your money back. We don’t charge any handling or restocking fees; you’ll only need to cover the cost of the return shipping label.
Do you ship to my country?
Do you ship to my country?
We have excluded from checkout the countries we are unable to ship to. If you’re able to complete your purchase, it means we can deliver to your country.
Any other questions?
Any other questions?
You can contact us through our support page! We’ll be happy to assist you.