Shipping policy

SHIPPING POLICY
Vincelani

1. DELIVERY AREAS
Vincelani delivers to the following destinations:
• All European Union member countries
• United Kingdom
• Switzerland
• Norway
• United States
• Canada
• Other countries upon consultation

2. SHIPPING OPTIONS

A) Standard Delivery
• Timing: 3–7 business days for domestic deliveries / 7–14 business days for international deliveries
• Cost: Calculated based on weight, size, and destination

B) Express Delivery
• Timing: 1–2 business days for domestic deliveries / 3–5 business days for international deliveries
• Cost: Calculated based on weight, size, and destination

3. SHIPPING PARTNERS
We work with the following logistics partners:
• DHL
• UPS
• FedEx
• Local couriers, depending on the destination country

4. ORDER TRACKING
All shipped orders receive a tracking code sent to your email. You can track your delivery through:
• The customer area on our website
• The courier’s website
• Contacting our customer service

5. ADDITIONAL COSTS
Additional costs that may apply include:
• Import and customs duties (for international deliveries)
• Local taxes, depending on the destination country
• Surcharges for remote or hard-to-access addresses
These costs are not included in the shipping fee and are the customer's responsibility.

6. DELIVERY TIMES
Estimated delivery times may vary depending on:
• Product availability
• Payment processing
• Security checks
• Weather conditions
• Customs inspections (for international deliveries)
• Other external factors

7. DELIVERY DELAYS
In case of significant delays:
• We will provide email updates on the order status
• You may contact our customer service
• Compensation may be offered depending on the delay

8. FAILED DELIVERIES
If delivery cannot be completed:
• The courier will leave a notice with instructions
• The package may be redirected to a pickup point
• After unsuccessful attempts, the package may be returned to Vincelani

9. DAMAGE DURING TRANSPORT
If your product arrives damaged:
• Document the damage upon receipt if possible
• Contact us within 48 hours with photos of the product and packaging
• We will arrange for a replacement or refund as appropriate

10. CONTACT
For questions related to shipping and delivery, please contact:
Vincelani
Email: support@vincelani.com